Creativyst's Glossary of Industry Related Terms

Industry Terms

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(Creativyst™ Glossary)

U Interface

	The electrical interface between an ISDN telephone line and a network terminator (NT1) device.
	See Also: BRI DSL PSTN

U-Law

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	Also known as mu-law. A method of digitally encoding analogue signals that is used mostly in the USA. It is similar to another encoding scheme called A-law, but uses different amplitude table mappings making it incompatible with a-law encoding.
	See Also: A-Law

UDP

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	See: User Datagram Protocol

UMTS

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	Universal Mobile Telecommunications System - A 3G mobile system that provides increased capacity, data capabilities as high as 2Mbs under stationary as well as roaming conditions, and more services by employing a new radio access scheme and an enhanced core network.
	See Also: 2.5G WLAN

Unavailable

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	An agent state that indicates the agent is unavailable to take calls or make outgoing calls. It is generalized in that it does not convey information about why the agent is unavailable.
	See Also: Agent Agent Group Queue

Unified Messaging

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	The integration of e-mail, voice mail, fax, and chat (i.e. Instant Messaging) at the desktop.

URL

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	Universal Resource Locator – That funny looking website address you type/see in your browser’s location bar. It is also used in the HTML links you click on to go to those webpages.

USB

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	Universal Serial Bus: A serial connection and communication standard for connecting peripherals such as printers and scanners to PCs.
	See Also: Ethernet 802.11b IEEE-1394

User Datagram Protocol

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	UDP - A way for users of the TCP layer of the TCP/IP protocol stack to send a discreet packet of data over the network without the overhead of reliable, guaranteed delivery, or connection oriented sessions. UDP operates at the same level as TCP, but provides a connectionless service for the exchange of messages between hosts, avoiding the overhead of reliability mechanisms.
	See Also: TCP IP TCP/IP

User Interface

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UI - That part of a computer program, application, or machine that is concerned with interacting with a human user. Some examples of user interfaces include GUIs, command line interfaces, telephone keypads and displays, and steering wheels on cars.

User interfaces to computers are sometimes referred to as human-computer interfaces. Also, in some older military applications the user interface may be referred to as a Man Machine Interface.