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Key System Edit     /     [top]    
  Customer premises equipment (CPE) used to route calls both within an organization and to and from the outside telephone network. A key system is a scaled-down version of a PBX, usually with less functionality, which is geared toward smaller organizations. A key system can be either analog or digital. Some digital key systems can terminate digital as well as analog connections. Moreover, key systems work in conjunction with channel banks to distribute channels from the T1/E1 circuit for voice, video, fax, and data.
  See Also: CTI     PBX     PRI

 
Knowledge Base Edit     /     [top]    
  The basic idea behind a knowledge base is to automate customer support by organizing product support information into an easy-to-find, easy-to-access format. The knowledge base can be used by customer support personnel to find answers to common customer complaints, or can be put out on the web, allowing the customer to do their own searching. Alternately these systems can be used to organizes product info for sales people, allowing faster/easier access to a wide range of product data for pre-sales support. At a bare minimum, an knowledge base might be an indexed set of FAQ's and mailing list archives indexed with a good search engine. At the high end, the system would have ways of removing old crufty information, and be integrated with call tracking or bug tracking systems.
   

 
Ku Band Edit     /     [top]    
  A portion of the radio frequency spectrum. Communication satellites operate on Ku-band frequencies from 14.0 to 15.5 GHz for uplinks and 12.2 to 12.7 for downlinks. DBS satellites operate on Ku-band frequencies from 17.3 to 17.8 GHz for uplinks and 12.2 to 12.7 GHz for downlinks.
   



 
   

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  Creativyst™ Glossary Terms and meanings   () © Copyright 2001, Creativyst, Inc.