Creativyst's Glossary of Industry Related Terms

Industry Terms

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(Creativyst™ Glossary)

I-CDMA

	A proprietary 3G CDMA cellular technology from Tantivy, Corp.
	See Also: CDMA

i.Link

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	See: IEEE-1394

IC	Edit / [top]

	1. Interexchange Carrier - (USA) See IXC for more information 2. Integrated Circuit - Circuitry fabricated onto a Silicon (Si) wafer using lithographic and sputtering techniques. Such techniques permit a great deal of electronics functionality to be squeezed into a very small area. Modern ICs often contain tens of millions of transistors on a chip the size of your thumbnail.
	See Also: IXC

iDEN

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	Integrated Digital Enhanced Network: Motorola developed iDEN, a GSM (2.5G) upgrade that uses enhanced compression and modulation technologies to deliver data rates of 64Kbits per second. iDEN is currently used in most of North America and South America, as well as in China and Japan.
	See Also: GPRS EDGE 2.5G

IEEE-1394

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A serial bus similar in principle to USB, but runs at speeds of up to 400 Mbit/s and is not centered around a PC (i.e. there may be none or multiple PCs on the same bus). It has a mode of transmission which guarantees bandwidth which makes it ideal for digital video cameras and similar devices.

IEEE 1394 is a standard defining a high speed serial bus. This bus is also named FireWire by Apple or i.Link by Sony.

See Also: IEEE

IEEE

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	Abbreviation of Institute of Electrical and Electronics Engineers, pronounced I-triple-E. Founded in 1884 as the AIEE, the IEEE was formed in 1963 when AIEE merged with IRE. For more information: IEEE Computer society home page FAQ on IEEE standards IEEE standards homepage Security and privacy committee
	See Also: Ethernet 802.11a 802.11b

IETF

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	Internet Engineering Task Force - The IETF is the protocol engineering and development arm of the Internet. Though it existed informally for some time, the group was formally established by the IAB in 1986 with Phill Gross as the first Chair. see their web page for more information.
	See Also: W3C

IFX

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	Interactive Financial Exchange - An XML standard. It is OFX with added functionality sponsored by major retail banks, such as Wells Fargo & Co., Bank of America Corp., FleetBoston Financial Corp., and CitgiGroup Inc. It provides XML standards for funds transfers, credit card statements, recurring consumer or business payments, and bill presentment.
	See Also: ISO-15022 FPML FIXML

IM	Edit / [top]

	See: Instant Messaging

In Band Signaling

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	A type of signaling that occurs on the same channel as the normal traffic. In the case of telephone signaling, this means for example that the touch-tone signals to dial a number are carried on the same line as the phone conversations.
	See Also: Out of Band Signaling

In Band

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	See: In Band Signaling

Inbound

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	Describes a call center in which the agents wait for outside calls to come in to them rather than make calls out. Inbound call centers perform many varied tasks, such as sales, customer support, and help desk.
	See Also: Outbound Call Blending

Instant Message

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	See: Instant Messaging

Instant Messaging

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	IM - A way for two people to type messages back and forth to each other in real time over the Internet. There are many different types of IM including YIM (Yahoo), AIM (AOL) and IIM (ICQ). As of late, IM has been extended to work on cell phones. This is sometimes called text chat to denote that the conversation is typed instead of spoken.
	See Also: Chat

Integrated Circuit

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	See: IC

Integrated Service Digital Network

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	See: ISDN

Interactive Voice Response

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	See: IVR

Interflow

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	See: Overflow

International Telecommunications Union

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	ITU - The International organization responsible for producing and promoting the adoption of telecommunications standards. The standards are generally concerned with ensuring compatibility between telecommunications facilities in different countries. The ITU was formerly known as CCITT.

Internet Engineering Task Force

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	See: IETF

Internet Protocol

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	See: IP

Internet

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1. Big I: The worldwide network of publicly accessible interconnected systems and networks, and the infrastructure that connects them (such as routers). Often referred to as "the" Internet. two of the best-known applications being run on the Internet today are the World Wide Web (WWW) and email.

2. Little i: A "network of networks". Any network that carries data traffic between networks (as opposed to single systems).

See Also: BRI DSL

ISO-15022

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	A pending XML standard for exchanging financial information such as securities and money exchanges. This standard aims to combine FIXML and SWIFTML into a single unified XML standard.
	See Also: FPML IFX OFX

Isochronous

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Time-dependent. Pronounced eye-sock-ra-nuss, it refers to processes where data must be delivered within certain time constraints. For example, multimedia streams require an isochronous transport mechanism to ensure that data is delivered as fast as it is displayed and to ensure that the audio is synchronized with the video.

Isochronous can be contrasted with asynchronous, which refers to processes in which data streams can be broken by random intervals, and synchronous processes, in which data streams can be delivered only at specific intervals. Isochronous service is not as rigid as synchronous service, but not as lenient as asynchronous service.

Certain types of networks, such as Asynchronous Transfer Mode (ATM), are said to be isochronous because they can guarantee a specified throughput. Likewise, new bus architectures, such as IEEE 1394, support isochronous delivery.

Information regarding Isochronous transport over IP/Ethernet is available in RFC1257

See Also: IEEE-1394 Asynchronous Transfer Mode

ITU

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	See: International Telecommunications Union

IVR

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Interactive Voice Response - Automated solution that directs callers with voice prompts to select from a defined set of choices. Customers normally make choices using the number pad on the telephone, though it is becoming increasingly popular to allow customers to state their choices and allow speech recognition software to determine what they've chosen.

Implementation is everything in IVRs. If the prompts are not set up properly they will cause a great deal of ill will with customers using them. The public perception of IVR systems in general has suffered quite a bit because so many IVR systems have been poorly implemented. If there is one area that extra care, money, and time is justified it is in producing interactive scripts for your IVR.

	A network based on TCP/IP protocols (that is, an internet) belonging to an organization, usually a corporation, and accessible only by the organization's members, employees, or others with authorization. An intranet's Web sites look and act just like any other Web sites, but the firewall surrounding an intranet fends off unauthorized access.
	See Also: Virtual Private Network WWW Browser

	A method used to implement QoS in IP networks. A three-bit field in the ToS byte of the IP header (RFC 791). Using IP Precedence, a network administrator can assign values from 0 (the default) to 7 to classify and prioritize types of traffic. IP Precedence is being phased out in favor of DSCP (Differentiated Services Code Point), but is supported by many applications and routers.
	See Also: QoS TCP/IP Internet

	IETF standard protocol for extending a SCSI bus over an IP network.

	Interexchange Carriers - (USA) At the divestiture of AT&T in 1984, the United States was divided into local regions (LATAs). Traffic within these LATAs was to be carried by Local Exchange Carriers (LECs) and traffic between LATAs would be carried by by Interexchange Carriers (ICs or IXCs).
	See Also: LEC LATA