Creativyst's Glossary of Industry Related Terms

Industry Terms

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(Creativyst™ Glossary)

Namespace

Formally, a namespace is a label used to isolate the set of all possible object names within it from interfering with objects of the same name outside of it or in other namespaces. It is an abstract, labeled set of possible names for use within a single context (scope, binding, etc.).

Usage note: Many will first be introduced to namespaces from learning about a particular language or markup. While many languages and markups support namespaces explicitly or implicitly, the concept of a namespace is purely an abstraction for encapsulating a set of possible names, and should not be thought of in terms of the mechanisms any single language may use to support them.

For example XML has a strong namespace mechanism that includes referenced and scoped namespaces. C++ includes specific declared namespaces, the "with" statement in JavaScript allows convenient (if slow) support for namespaces by treating a class as a namespace, Perl permits a form of namespaces using its packages and explicit export mechanisms.

See Also: Java

NAN

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	Neighborhood Area Network: A network, usually comprised of 802.11b wireless LAN access points, in which networking services are shared among neighboring businesses and residences. Often these permit a group of closely spaced neighbors to share access to a single high-speed (read expensive) Internet access line. Some NANs in the US have been known to stretch 30 or more miles.
	See Also: LAN WAN WLAN

NANP

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North American Numbering Plan - Currently a seven-digit address to identify each network station (telephone). The address takes the form NXX-XXXX where: N can be any digit 2 through 9 and X can be 0 through 9. The arbitrarily assigned NXX portion of the address identifies the customer location where the station is homed. It cannot be the same as the NXX digits assigned to the same switch for public network use. The XXXX digits are the numbers of the individual station at the customer location.

This address is preceded with a three-digit area code, and for dialing since the 1984 divestiture, the full dialing address is:

10XXX where XXX identifies the specific carrier. The dialing sequence is 10XXX+(0/1)+7/10 digits (D), where X can be any digit from 0 to 9. The 7/10 digits dialed must conform to the North American Numbering Plan (NANP).

NAT

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Network Address Translation -- an Internet standard that enables a LAN (local-area network) to use one set of IP addresses for internal traffic and a second set of addresses for external traffic. A NAT box located where the LAN meets the Internet makes all necessary IP address translations. A NAT can serve as a type of firewall hiding internal addresses from the Internet.

For more information
- NAT Overview
- RFC1631 (Internet standard)

Network Jitter

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	See: Jitter

Network

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1. n. Any system consisting of multiple parts that are connected together to allow transportation, distribution of power, or voice and data communication between or along the parts or between the parts and a control center. Such networks include the phone system, LANs, MANS, the Internet, and public power grids to name some.

2. n. An intimately connected group of people or organizations with common goals (e.g. �Old boy network�).

3. v. To set up a network of any kind.

See Also: LAN PSTN Internet

NFAS

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	See: Non-facility Associated Signaling

Non-contact

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	Term for any time a telemarketing representative dials the phone and fails to give a telemarketing presentation.

Non-facility Associated Signaling

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	NFAS - A special case of ISDN signaling in which two or more T1 PRI lines use the same D channel, and you can add a backup D channel. NFAS is required for switched-1536 data service; because all 24 channels of the T1 PRI line carry user data, the D channel must be on another line.

North American Numbering Plan

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	See: NANP

Nuisance Call

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A synonym for the term abandoned call when it is used in the context of an outbound call center.

Though some may attribute this moniker to any call from a telemarketer, the term nuisance call is actually used to describe a situation where the outbound call center's predictive dialer has dialed an outgoing call that no agent was available to take.

This happens because predictive dialers base their dialing decision on the statistical probability that an agent will become available to answer the call the instant the recipient picks up the phone (any wonder why call centers have such high turn-over rates).

When the predictive dialer gets it wrong, the called party gets hung up on the instant he or she answers the phone. Hence, the term nuisance. For this reason, many local authorities have mandated maximum rates for outgoing abandoned calls. Typically these mandated rates are around 5 percent.

See Also: Abandoned Calls Calls In Queue Average Speed of Answer

Creativyst™ Glossary Terms and meanings ()