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ABAN
Abandoned
Abandoned Calls
ABN
ACD
ACELP
ACID
ACORD
ACW
ADPCM
ADSL
Advanced Encryption Standard
AES
After Call Work
Agent
Agent Group
A-Law
American National Standards Institute
American Standard Code for Information Interchange
ANI
ANS
ANSI
Answered
Answered Calls
API
Application Program Interface
Application Programming Interface
Application Server
Application Service Provider
Application Software
ASA
ASCII
ASR
Asynchronous Transfer Mode
ATA
ATM
Atom
Atomic
Atomicity
Authentication
Auto-attendant
Automated Attendant
Automated Speech Recognition
Automatic Call Distributor
Automatic Number Identification
Average Speed of Answer
Average Talk Time
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