Automatic Number Identification – A
telephone network feature that passes the number of the phone the caller is using to the
call center, real-time.
ANI may arrive over the D channel of an
ISDN PRI circuit (
out-of-band signaling), or before the first ring on a single line (
inband signaling). ANI is delivered from long distance companies. Caller ID is the local phone company version of ANI, and is delivered inband. ANI is a North American term, and Calling Line Identification (CLI) is an alternative term used elsewhere.