|
In the context of call centers, a queue is an area of a phone system where incoming calls wait to be served by an agent. They are usually processed in the order they come in (First In First Out, or FIFO), though not necessarily. Callers are often given music on hold, product advertisements, or a selection of automated services while they wait on hold in a queue.
|
||
Calls In Queue
FIFO
LIFO
|
|