Inbound
Describes a call center in which the
agent
s wait for outside calls to come in to them rather than make calls out.
Inbound call centers perform many varied tasks, such as sales, customer support, and help desk.
Outbound
Call Blending
Content: © Copyright 2000-2007 Creativyst, Inc. (all rights reserved)
index
Record date: Thursday, 15-Nov-2001 22:06:25 GMT