Agent  
 
A person manning the phones at a call center. Besides answering the phone to talk with clients and customers, an AGENT may perform any of a number of tasks depending on the industry s/he works in. Some tasks agents perform include product support, pre-sales support, help with problems, order taking, and client counseling.

 
  Rep     Agent Group    
 


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Record date: 2002.09.09-1713