After Call Work  
 
ACW - Work that is required of an agent immediately following an inbound call. This often includes entering data, filling out forms and making outbound calls necessary to complete the transaction. The agent is considered unavailable to receive another inbound call while in this mode. This is also known as "Wrap-up" and "Post Call Processing" (PCP).

 
     


Content: © Copyright 2000-2007 Creativyst, Inc. (all rights reserved)

 

index
Record date: 2006.07.06-2229